Manager Roundtable Recap

I had the pleasure of hosting and facilitating our very first Manager's Round Table. Special Thanks to our team captains: Lindsay Rivett, Julie Killebrew-Smith, Carey Miller, Tracy Lesse and Doris Granger and to everyone who attended the Round Table. It was an honor to spend the day with an amazing group of leaders. We had a very successful day. Topics and Ideas flowed and wonderful conversations were had. The teams came up with many ideas we are taking back to AAGO with ideas to host new courses and new topics. At the end of the day, we went around the room to find out the best take-a ways and here is what we came up with:

At the end of the Roundtable, the group was asked for their top takeaways.  

Here are the results:

Resident Complaints:

• Communication is Key!
• Take ownership/Responsibility
• Crosstrain/Empower teams
• Listen to understand

Creating a Winning Team

• Team Meetings
• Build up bench strength
• Managing expectations
• Managers set the tone!  Lead by Example

Conflict Resolution

• Communication
• Education
• Follow Up
• Listen to understand not to respond

Manager/Service Manager Dynamics

• Understanding each other’s personalities
• Mutual respect
• United front
• Trust

 Supplier Love

• Communication
• Education on etiquette
• Mutual respect
• Transparency