Rethinking Resident Relationships
Wednesday, July 29, 2026
10:00 AM - 11:00 AM (EDT)
Join Us Virtually
Category: Leasing & Marketing
Let's put the "community" back in our communitiesBetween paperwork, processes, and daily demands, it's easy to lose sight of what matters most—the people who call our properties home. But here's what we know: residents who feel valued stay longer. Join us for a practical one-hour webinar with your instructor Kristie Storer, where we'll share simple, effective ways to strengthen the resident experience.
What we'll cover:
- Connecting with every resident – Thoughtful approaches for engaging across generations and cultures
- Starting strong – How to welcome new residents and set clear expectations from day one
- A warmer move-in experience – Small touches that make the walk-through and move-in packet feel personal
- Communication that clicks – Making newsletters, texts, and service updates feel genuine
- Building connections – Activities and programs that help residents feel part of a community
- Earning the renewal – Practical ways to gather feedback and keep great residents longer
We hope you'll join us—you'll leave with ideas you can put to work right away.
Course Pricing
- FREE for APASS members!
- $39.00 Member Pricing
- $80.00 Non-Member Pricing
This course earns 1.00 CEC Credit and is recommended for:
Meet Your Instructor
Kristie Storer, CAM, CAPS
Regional Manager for WF Investments
For More Information:
