The Resident Experience
Wednesday, July 29, 2026
10:00 AM - 11:00 AM (EDT)
Join Us Virtually
Category: Leasing & Marketing
Our industry is all about the transaction...WHY?!
We want to make it experiential to attract and retain residents. But transactions produce zero emotional connection. Join us in this 1-hour webinar to learn best practices to enhance the resident experience!
Topics include:
- Building Relationships - How to consider different generations and multiculturalism!
- New resident education - Get on the same page from the beginning!
- The walk-through and move-in packet - How to make them feel at home immediately!
- Resident communication strategies - Newsletters, texting, service requests and more!
- Activities and Programs - Help promote a sense of community & resident introductions!
- Retention and Renewal - Controlling turnover and how to solicit feedback!
Course Pricing
- FREE for APASS members!
- $39.00 Member Pricing
- $80.00 Non-Member Pricing
This course earns 1.00 CEC Credit and is recommended for:
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