Per My Last Email: Effective Communication & Writing Techniques


Wednesday, May 12, 2027
10:00 AM - 11:00 AM (EDT)
Join Us Virtually!

In today's fast-paced digital world, effective writing skills are paramount for professional success. 

During this webinar, you'll learn how to structure your emails for clarity and engagement, choose the right tone and language to convey your message effectively and navigate challenging situations with finesse. We will share proven strategies to avoid common pitfalls such as ambiguity, excessive length, and misunderstandings, ensuring that your emails always hit the mark.

Key Topics Include:

  • Crafting Clear and Concise Subject Lines
  • Structuring Emails for Maximum Impact
  • Choosing the Right Tone and Language
  • Effective Use of Formatting and Visual Elements
  • Handling Difficult Conversations via Email
  • Strategies for Follow-Up and Closure

CEC's Earned: 1.00


Course Cost:

  • FREE for APASS Subscribers
  • $39.00 Member Rate
  • $80.00 Non-Member Rate

This course is open to all AAGO members and recommended for:


Meet Your Facilitator

Desiree Starr, NAAEI Faculty
Director of Learning & Development
Advenir Azora
Desiree has over 20 years of experience in the multi-family industry as a learning and development professional. She is an expert in various areas, such as career development, facilitation, customer experience, leadership, and more. To her credit, she holds a Bachelor's degree from Rollins College, serves as NAAEI Faculty, and holds the NAA CAPS designation. Additionally, she serves as an adjunct professor for the Residential Property Management program at Valencia College. Her facilitation techniques provide tangible resources, and her approach is full of laughter and fun. 

For More Information:

Keeley Manganaro

Keeley Manganaro

Education Coordinator, AAGO

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(407)644-0539 x2001