How to Make Your Customers LOVE You!
Service Skills Everyone Needs
Wednesday, February 21, 2024
10:00 AM - 11:00 AM (EST)
Customers will fall in LOVE with your product when the right customer service skills are in place!
Time: 10:00 am - 11:00 am
CEC: 1
FREE for APASS Members!
Do you ever wonder why customers leave? According to a recent survey the number one reason is...
Poor Customer Service Experience
Imagine if you could get back lots of time just by making a few simple changes. YOU CAN! The customer experience is what drives everything you do, and unhappy customers take up a lot of your time and energy.
It doesn't matter if you rent apartments, sell flooring, or provide software, the simple fact is that you need your customers happy in order to create disciples for your business and not detractors.
Join us for this webinar where we will explore:
- How to know what your customers think
- Steps to take for micro improvements that are EASY
- What service benchmarks are and why they are important
- Understanding why non-verbals are just as important as the words you say
Sign up today and get on the path to Stellar Service Skills!
Registration Pricing
FREE! for APASS Member
$39.00 Member
$60.00 Non-Member
Meet Your Instructor
Russ Webb
Executive Director
Bay Area Apartment Association
Russ Webb is the Executive Director of the Bay Area Apartment Association, having moved south to the Tampa Bay Area in 2020 after 21 years of managing the Atlanta & Georgia Apartment Associations. A tech junkie and speaker extraordinaire. For nearly two decades Webb has taken on the challenge of a constituency of more than 2000 member companies and is passionate about helping other organizations reach their potential. He is a teacher at heart and the originator of edu-tainment – making people laugh while learning.
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