The Customer Service Advantage
Strategies for Success
Tuesday, March 16, 2027
10:00 AM - 11:00 AM (EDT)
Join Us Virtually
Category: Leasing & Marketing
In today's competitive market, exceptional customer service is no longer just a nicety; it's a necessity. This course is designed to empower multifamily professionals with the knowledge, skills, and strategies needed to gain a competitive advantage through outstanding customer experiences.
Delve into the intricacies of customer service excellence with these key topics:
- Understanding Customer Psychology
- Building Rapport and Trust
- Problem Solving
- Conflict Resolution
- Leveraging Technology for Enhanced Service
- Creating a Customer-Centric Culture
Whether you're a seasoned customer service professional looking to sharpen your skills or a newcomer seeking to make a positive impact, this course will provide you with the techniques needed to elevate customer service standards and gain a competitive edge!
Course Cost
- FREE for APASS!
- $39.00 Member Rate
- $80.00 Non-Member Rate
This course is open to all AAGO members and recommended for:
Meet Your Facilitator
Desiree Starr, NAAEI Faculty
Director of Learning & Development
Advenir Azora
Desiree has over 20 years of experience in the multi-family industry as a learning and development professional. She is an expert in various areas, such as career development, facilitation, customer experience, leadership, and more. To her credit, she holds a Bachelor's degree from Rollins College, serves as NAAEI Faculty, and holds the NAA CAPS designation. Additionally, she serves as an adjunct professor for the Residential Property Management program at Valencia College. Her facilitation techniques provide tangible resources, and her approach is full of laughter and fun.
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