The Art of "NO"
Knowing when and how to say "no" is an art form. This course is designed to equip industry professionals with the skills and confidence to effectively handle challenging situations while maintaining positive customer relationships.
This course will discuss how to effectively decline requests and address difficult conversations without compromising professionalism. Key topics include:
- Setting Boundaries
- Assertive Communication
- Empathy & Respect
- Handling Objections and more!
CEC's: 1.00
Pricing
- FREE for APASS Member
- $39.00 Member
- $80.00 Non-Member
Desiree has over 20 years of experience in the multi-family industry as a learning and development professional. She is an expert in various areas, such as career development, facilitation, customer experience, leadership, and more. To her credit, she holds a Bachelor's degree from Rollins College, serves as NAAEI Faculty, and holds the NAA CAPS designation. Additionally, she serves as an adjunct professor for the Residential Property Management program at Valencia College. Her facilitation techniques provide tangible resources, and her approach is full of laughter and fun.
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