So, You Want to be a Regional Manager?
Moving from community manager to regional leader means a different job. You stop completing tasks yourself and start delivering the business plan through the people you lead, across communities you can’t visit every day. This session draws on ten practices for leading a multifamily portfolio. It pairs the science of leadership (the numbers, systems, and standards) with the art (judgment, relationships, and self-awareness). It’s built for new and aspiring regionals, and for current ones who want to grow stronger in the seat.
Key takeaways:
- Lead through influence, not your title. Learn why your managers’ discretionary effort follows your example, not the org chart.
- Set fewer goals and earn real buy-in. Limit each community to three priority KPIs, and build systems that keep working when you’re not on site.
- Know your markets and your numbers. Understand what drives NOI at every property, and teach your managers to read the numbers themselves.
- Be present, and develop your people. Walk properties to listen, match your coaching style to each manager’s readiness, and resist the urge to take over.
- Set the tone for the portfolio. Authenticity, service, and joy carry from your calls to the leasing office to the resident.
Course Pricing
- FREE for APASS Members!
- $59.00 Member Rate
- $120.00 Non-Member Rate
This course earns 6.00 CEC's and is recommended for:
Meet Your Instructor:
Jeremy J. Milton, CAM, CAPS
Managing Director
Gallery Residential
Jeremy has spent over two decades leading multifamily operations nationwide, overseeing portfolios of more than 40,000 apartment homes. Most recently at West Shore, he directed 18,000+ units and nearly 400 associates, cutting costs 10% year over year while bringing AI into everyday operations. He holds an MBA, is pursuing a Doctorate in Organizational Leadership, and has presented at the local and national level, including for NAA.
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