COVID-19: Resident Resources

Posted By: Trinity Kutschinski COVID-19 , Industry , Membership ,

 Although there are broad-spanning resources and assistance programs available through the federal and state government, there are a number of County-specific programs available to both residents and businesses that may help alleviate some of the unexpected financial hardship brought on by COVID-19. We've outlined some of the most notable programs below.

Many of the resource links included below continue to be updated in real-time. We encourage you to visit the resources you find more useful for the most accurate information. 

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Federal Resources

United Way- 211- At the top of the website, you will be prompted to enter your city and state. This will give you specific resources and assistance programs available near you.

Check the Status of your Economic Impact Payment (Stimulus Check)- The IRS has created the Get My Payment Tool, which allows individuals to check the status of their $1,200 stimulus check. Some Americans have already received their checks and the IRS anticipates a majority of Americans should have this money in their bank accounts no later than April 24th.

  • To check your payment status, you will need to input your Social Security Number (SSN) or Tax ID Number (ITIN), birthday, and address.

Families First COVID-19 Constituent Service Resource Toolkit- This document gives you a brief overview of resources that may be available to you. It covers the following:

  • Unemployment insurance,
  • Direct one-time payments,
  • Food assistance, and food banks,
  • Homeowner and renter protections,
  • Energy assistance for low-income families, and
  • Student, Educator, Tribal, and Veteran-specific resources.

Substance Abuse and Mental Health Services Administration (SAMHSA)- Provides communities and responders with behavioral health resources that help them prepare, respond, and recover from disasters.

Coronavirus Rumor Control- FEMA has created a page aimed at assisting individuals wishing to verify the credibility and factuality of information circulating about COVID-19. 

FAQ on Federal Coronavirus Aid, Relief and Economic Security (CARES) Act- Recently, Congress passed it's latest and largest coronavirus relief package, which allocates $2.2 trillion in support to individuals and businesses impacted by COVID-19. Linked above, the Tax Foundation outlines a variety of FAQs that explain how the new law will impact families and businesses. 

  • By now you've probably been made aware of the one-time direct payments to qualifying individuals. We know bills add up quickly and can easily become overwhelming. Luckily, those receiving this one-time payment are not required to use this money towards any one thing specifically.
  • This means you are free (and encouraged) to use this money to help pay for rent or utilities. Although many late-payment fees have been suspended, it's important to understand that this is only a temporary situation and eventually, you will be obligated to pay those bills. 

As part of your Coronavirus financial planning, we encourage you to use the CARES Act Rebate Calculate below to see what you may qualify for.

CARES Act Rebate Calculator

Bartender Emergency Assistance Program- The United States Bartenders Guild is currently accepting applications for its grant assistance program. Eligibility requirements and selection criteria is located on the USBG website via the link above. 

Rental Assistance

  • Resident Relief Foundation (RRF)- Due to a high volume of requests in light of COVID-19, RRF is only accepting applications from residents who are facing immediate eviction (have been served an eviction notice)
  • HUD-certified Housing Counselor- after typing in your zip code, a housing counselor can help provide advice on buying a home, renting defaults, foreclosures, and credit issues.

Business Resources

  • Small Business Emergency Bridge Loan Program
    • Please note, this program is not intended to serve as a primary source of assistance. Business eligibility is in part, dependant on other financial sources.
    • Designated Disaster Areas: All Florida counties per Executive Order #20-52.

State Resources

Financial Resources 

Education Resources

Utility Resources 

  • LIHEAP Energy Assistancethis program provides grants to local governments and non-profits to assist low-income households in paying for home heating and cooling costs. 
  • Duke Energy- Duke Energy has temporarily suspended disconnections for nonpayment and begun waiving late fees on March 21, 2020.
  • Home Internet Access- As we continue to shift to an online world, this transition can prove difficult for those who do not have internet access.
    • For families in need of internet connectivity, Charter Communications will offer free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students. To enroll, call: 1-844-488-8395
  • Additionally, the internet providers listed below have created affordable internet packages for income-eligible households. 

Central Florida Resources

CareerSource Central Florida- CareerSource provides information for displaced workers and resources for reemployment, unemployment filings, and job fairs. 

Meals of Love- Seniors and adults (18 years or older) with a disability may be eligible to receive Meals of Love, meals on wheels service during the COVID-19 pandemic. Individuals may use the tool located on the Meals of Love website (above) to take a quick self-assessment to see if they qualify. 

Covering Central Florida, ACA (Obamacare) Coverage During COVID-19- If you have lost your job as a result of COVID-19, there is a 60-day eligibility coverage window for you and your family to sign up for health coverage through your County. Covering Central Florida is conducting all appointments virtually. 

Special Senior Shopping Hours- Participating stores have dedicated certain hours on certain days for seniors to shop safely and worry-free amid the pandemic. A few of these stores include Publix, Target, Walmart, and Trader Joe's. Specific hours and days can be found by clicking on the gold title, "Special Senior Shopping Hours" above.

Lynx is offering complimentary transportation to parents and students who ride on the routes to get to the nearest food distribution sites. Parents must be accompanied by their children to receive fare. 

County Resources

Each County within our jurisdiction has a handful of assistance-based programs in place to help aid and mitigate the uncertainties posed by the Coronavirus. For a comprehensive list of all available resources, click on each County. 


Home and Utility-

  • Orange CARES for Residents- Using funds received under the Federal CARES Act, the County has created a  rental assistance program that will provide one-time, $1,000 payments to residents affected by COVID-19. Eligibility and documentation requirements, as well as, application dates are available via the Orange County website.  
  • Orange County Utilities- OCU has temporarily suspended late payment fees for residential water and wastewater customers and has suspended disconnections for non-payment.
  • Mortgage Foreclosures and Rent Evictions- The Orange County Clerk of Courts has suspended all actions related to mortgage foreclosure causes of action, cancel all pending mortgage foreclosure sales, and suspend all actions related to residential eviction causes of action filed in their respective jurisdictions until further notice. However, it is important to note that this suspension does not relieve individuals from their obligation to pay their rent or mortgage. 
  • Coronavirus Reference FAQs on Eviction Protections & Housing Assistance- The County has released an FAQ document that covers different Orders in place affecting the longevity of their property's eviction suspension, their rights as a resident, and more.

Food and Health-

  • COVID-19 Testing- Orange County has compiled a list of their COVID-19 testing sites. For specific location hours and appointment information, please visit the link above.
  • Food Locator- Residents in need of food assistance can visit the Second Harvest Food Bank's online food locator to access a list of "feeding partners" near them. 
  • Orange County Public Schools (OCPS) Grab & Go Meals- Meals are available for pick up (via car loop at participating sites) between 10:00 AM and 1:00 PM, Monday - Friday. Students no longer need to be present to receive meals, but parents must provide the student's name for whom they are picking up the meals.
    • Starting on April 10th, Friday grab-and-go meals will include three days worth of meals to cover weekend needs.
    • For a list of participating school sites, click on "Orange County Public Schools..." 
  • Seniors First- Seniors First provides direct assistance to central Florida's elderly population. Through the Seniors First website, you can access home care providers, guardianship, meals on wheels assistance, and more. 
  • Health Insurance- Residents Who have lost their health insurance or have experienced a change in income within the last 60 days may qualify for a special enrollment period through the federal ACA Marketplace. 

City of Winter Park

Emergency Utility Assistance Program- In partnership with Heart of Florida United Way, the city has approved up to $50,000 in direct and matching grants to help customers pay for their electricity bills. 


Home and Utility-

  • Mortgage Foreclosures and Rent Evictions- Governor DeSantis extended his Executive Order suspending mortgage foreclosures and evictions for non-payment of rent until June 2, 2020.
  • Emergency Housing Assistance- Although having reached applicant capacity, Osceola County is urging residents to continually check the County's Housing Department webpage for any applicant openings.
    • Once the County receives federal CDBG funding, its Emergency Housing Program will be accepting applications. The County will begin accepting its third round of applications on June 1, 2020
    • The County stated that those who were previously denied are welcome to re-apply. 
    • To determine whether an applicant qualifies, they will need to show proof of job loss, current lease, social security card, birth certificate, and an additional form of documentation yet to be announced. Applications will be handled on a first-come, first-serve basis.

Food and Health-

  • COVID-19 Leadership Dashboard- Osceola County has linked its Healthcare Capacity Dashboard to give residents the most current hospital and case information. 
  • Community Vision- Community Vision has compiled resources, COVID-19 and otherwise for Osceola County residents. You will find everything from food assistance, homelessness and disability services, to mental health counseling and a list of your local, state, and federal elected officials.
  • The School District of Osceola County Grab and Go Meals- The School District has a 20 site location list of schools distributing meals during the extended school closure. 
    • Families can go to the site nearest them to pick up meals, even if they do not attend that school. Children do not need to be present to receive meals, but parents must be prepared to provide supporting documentation that identifies the child for whom they are picking up meal(s) for. 
  • The Early Learning Coalition of Osceola County- The Early Learning Coalition has an FAQ fact sheet for families and offers a variety of childcare resources. 
  • Food Locator- Second Harvest Food Bank has a blog that covers Central Florida resources for free meals for children and lists by-County school sites participating in the Grab-and-Go meal program.
  • The Osceola Council on Aging- OCA offers Adult Day Care, Energy Assistance, Weatherization, In-Home Services, and more to seniors in need. 


The City of Longwood- The City has created a quick reference resource page available to County/City residents. They had outlined a variety of health, food, supplies, financial and informational resources that residents may be eligible to receive. 

Home and Utility- 

  • Rental Assistance Program- Community Assistance has removed some of the common requirements to better assist residents impacted by COVID-19. The program offers a one-time financial stipend and all applicants are currently being placed on a waiting list due to an influx in need.

Food and Health-

  • Healthcare Assistance- Covering Central Florida is offering health coverage and a special enrollment period for individuals who have been laid off as a result of COVID-19.
  • COVID-19 Testing- Seminole County has compiled a list of their COVID-19 testing sites. For specific location hours and appointment information, please visit the link above.
  • Food Pantry/Community Kitchens- Seminole County has compiled a list of community service sites that are offering meal assistance. The list includes the name, location, services, and hours of operation. 
    • Seminole County Public Schools will offer free grab-and-go meals from March 23rd to April 14th at their 7 pre-determined distribution sites listed, here.
    • Meal Distribution Time- 10:30 AM- 1:00 PM. 

Announcement on Trash and Recycling Procedural Change- Seminole County is asking residents to sort recyclables before placing curbside, to ensure the health and safety of collections crews and customers.   


Home and Utility-

Food and Health-

  • COVID-19 Testing- Lake County his urging residents to call the local Florida Department of Health Hotline to schedule an appointment. Individuals meeting criteria will be directed to a Lake County Testing site.

  • Student Meal Assistance- Starting April 13th, Lake County Schools will be offering Grab-and-Go meals on Tuesdays and Thursdays. Students will receive four meals on Tuesdays and 6 meals on Thursdays. Meals can be picked up at the locations linked here from 11:00 AM to 1:00 PM. 
  • Lake Support and Emergency Recovery (L.A.S.E.R.)- Partnering with the Lake County Sheriff's office, LASER has an on-going food drive to support families affected by the COVID-19 pandemic. 


Home and Utility-

  • United Way of Volusia-Flagler Counties- To assist Volusia and Flagler County residents and families, United Way has launched a COVID-19 Relief Fund to assist in communal recovery efforts. 
  • Volusia County's Community Assistance Division- The Division has made two programs available to families and individuals negatively impacted by COVID-19.
    • COVID-19 Rental Assistance- Volusia County will accept applications from households that have been financially impacted by the pandemic. Assistance will be provided on a first-come, first-serve basis and funding availability is limited. 
    • Community Block Grant Program- Qualifying individuals must meet the criteria outlined in the Community Services Block Grant Program.
      • Appointments are only available by phone and can be made by calling (386) 239-7757.

Food and Health-

  • COVID-19 Testing- Volusia County has compiled a list of their COVID-19 testing sites. For specific location hours and appointment information, please visit the link above. 
  • Student Meal Assistance- Volusia County School's, School Way Cafe changed its meal distribution schedule to Monday, Wednesday, Friday from 10:00 AM to 12:30 PM. Upon pick up, families will receive two-three days' worth of meals when they come to pick up food.  
    • Students must either be present at pick or parents will need to show student-issued documentation to receive meals.