Unlock the Power of Clear & Positive Language: 2 Part Series

Whether you're assisting a prospective resident with their application, resolving a neighbor dispute,  or explaining a maintenance process—clear and empathetic communication is a powerful tool. It  turns everyday interactions into positive experiences, leads to successful solutions, and builds lasting trust. 

In this two-session webinar, you’ll learn how to use plain and positive language to:

• Help residents easily understand what you say or write 

• Ensure they feel heard, respected, and appreciated 

• Work together with residents to resolve issues 

You’ll leave with a practical toolkit for communicating effectively with each resident—including:

• Persons with disabilities 

• Older adults 

• Residents experiencing stress or anxiety 

• Individuals with neurological differences (e.g., autistic or dyslexic traits) • Residents who don’t speak English fluently 

Please join us for this 2-part series. Part 1 will take place on 4/3/26 at 10 am, and Part 2 will take place on 4/17/26 at 10 am.