The Make Ready Blueprint: Best Practices for Efficient Unit Turns

A successful apartment turn takes more than completing a checklist. It requires planning, communication, organization, and attention to detail to ensure every unit is ready for its next resident. This three-hour course will walk maintenance professionals through the make-ready and unit turn process, from move-out inspections and prioritizing repairs to scheduling, completing work, and conducting final quality checks. Participants will explore best practices for improving efficiency, avoiding common delays, coordinating with the leasing team, and maintaining consistent standards throughout the process. Learn how to minimize downtime, eliminate unnecessary rework, and get units ready the right way!

Participants will learn how to:

• Establish an organized and consistent make-ready process from move-out to move-in.

• Conduct thorough inspections and identify maintenance needs early.

• Prioritize repairs, manage timelines, and coordinate tasks to reduce unit downtime.

• Improve communication between maintenance, management, and leasing teams.

• Identify common turn delays and avoid unnecessary rework.

• Implement quality control practices to ensure units are move-in ready.

Thank you to our Maintenance Training Center Sponsors!