Handling Difficult Conversations
Tuesday, February 10, 2026
10:00 AM - 11:00 AM (EST)
Join Us Virtually!
Let’s be honest, in multifamily, difficult conversations are part of the job - whether we’re speaking with a resident about a lease violation, addressing performance with a team member, or updating a Client about a challenge on-site.
This session on Handling Difficult Discussions will explore practical strategies for approaching these moments with confidence, empathy, and clarity. Together, we’ll discuss how to prepare for, navigate, and follow up on tough discussions in ways that protect relationships while driving results.
Pricing
- FREE for APASS!
- $39.00 Member Rate
- $80.00 Non-Member Rate
This course qualifies for 1.00 CEC Credit and is ideal for:
Meet Your Instructor
Janice Szymanski-Dizuzio, NAAEI
Vice President, Learning and Development
Bryten®
Janice graduated from William Paterson University in New Jersey and jumped into hospitality, working for Marriott across the US in several states and roles. She left hospitality with lessons and love, joining the multifamily industry in 2013. She’s been with Bryten® since February of 2018, joining them as a Property Manager and then expanding her responsibilities through several corporate roles, including Project Management, Risk Management, and Learning & Development. In her current role as Vice President of Learning & Development, she executes corporate strategy and vision across a variety of learning initiatives and programs reaching 1,300 nationwide learners.
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