"Stay at Home" Orders from Orange and Osceola Counties go into effect Thursday, March 26th. FAQs now available on AAGO.org/news

AAGO Cancellation Policy

By registering for any programs, classes, or events you agree to the following terms and conditions.

When you cancel an event/class...

Unless otherwise specified, all cancellations must be made in writing and will be accepted 10 business days before the event.   In most circumstances, with certain exceptions, event registrations may be transferred to another individual within your company.  All no shows and late cancellations will be charged full price of event and no refunds will be honored. 

Some events or classes may have specific cancellation policies that differ from the policy above.  

When an event or class is postponed...

AAGO will always endeavor to produce events on the dates they were originally scheduled for.  In the event of extreme weather conditions (i.e. hurricanes, floods, fires, etc) or other extreme circumstances the date of the event may be postponed.  Cancellations will not be allowed unless hardship or conflict with the rescheduled date(s) can be clearly demonstrated.  In most circumstances tickets may still be transferred to an individual(s) within your company.

When an event or class is cancelled...

In certain rare circumstances it may be necessary for AAGO cancel classes, programs, or events.  Should a class, program, or event be cancelled by the association or venue then all pre-paid registrations will be refunded or credited to the member account.  The decision to cancel or postpone an event shall be at AAGO's sole discretion and does not entitle registrants to rights or damages resulting from the cancellation.