AAGO Cancellation Policy

When You Cancel an Event and/or Class

Unless otherwise specified, all cancellations must be made in writing and will be accepted 10 business days before the event.  In most circumstances, with certain exceptions, event registrations may be transferred to another individual within your company.  All no-shows and late cancellations will be charged the full price of the event and no refunds will be honored. 

NAA Designations, CPO, and EPA Certifications:

All cancellations for CAM, CAPS, CAMT, CALP, CPO, EPA, or any other certification program offered, must be made in writing and will be accepted 10 business days prior to the start of the program. Transfers to another team member or program date will only be accepted during the standard cancellation policy. Late requests will not be honored. All no-shows and late cancellations will be charged the full price of the program. No refunds will be honored. 

APASS subscribers are included in the cancellation policy. The "full price" of class/webinar will be charged at the member rate for all "no shows".

Classes and Webinars:

All cancellations for standard courses/webinars must be made in writing and will be accepted 5 business days prior to the start of the class/webinar. Late cancellations will be charged a fee of $25.00. A late cancellation fee of $50.00 will apply to Fair Housing Essentials and Landlord Tenant Law. Transfers to another team member will be permitted if you are unable to attend. Late requests will not be honored. All no-shows will be charged the full price of the class/webinar. No refunds will be honored.

 APASS subscribers are included in the cancellation policy. The "full price" of class/webinar will be charged at the member rate for all "no shows".

Some events or classes may have specific cancellation policies that differ from the policy above.  

AAGO will always endeavor to produce events on the originally scheduled dates.  In the event of extreme weather conditions (i.e. hurricanes, floods, fires, etc) or other extraordinary circumstances the date of the event may be postponed.

Cancellations will not be allowed unless hardship or conflict with the rescheduled date(s) can be clearly demonstrated. In most circumstances, tickets may still be transferred to an individual(s) within your company.

When We Have to Cancel an Event and/or Class

In certain rare circumstances, it may be necessary for AAGO to cancel classes, programs, or events.  Should a class, program, or event be canceled by the association or venue then all pre-paid registrations will be refunded or credited to the member account.  

The decision to cancel or postpone an event shall be at AAGO's sole discretion and does not entitle registrants to rights or damages resulting from the cancellation.