Education Corner

Our members may come from many different backgrounds and experience levels, but they all share the same unstoppable passion for professional growth. AAGO cultivates this growth in our everchanging industry by giving you the skills and opportunities needed to thrive and build off of in the future. To read our members' inspiring success stories of how AAGO impacted their careers (and lives), click on the links below. You could be next!

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Missed the Summit? You can still catch up and get the CECs!
Missed the Summit? You can still catch up and get the CECs!

Mid-Florida Housing Summit Session Recaps and REPLAY ticket available! Continue Reading

Postedby Chip Tatum
Date posted10/12/2020


Here's Day 1 of the Mid-Florida Housing Summit!
Here's Day 1 of the Mid-Florida Housing Summit!

Day 1| Mid-Florida Housing Summit Tuesday, October 6, 2020 Below, we've compiled some key takeaways from our Day 1 Summit Sessions. For a full playback of each session, session slide decks, and additional Summit resources, click here. 9:00 AM- 10:00 AM | State of the Market Sponsored by... Continue Reading

Postedby Trinity Kutschinski
Date posted10/6/2020


Check out the AAGO & BAAA Virtual Learning & Engagement Series
Check out the AAGO & BAAA Virtual Learning & Engagement Series

Professional Development in the Face of Social Distancing As you are likely already aware, due to the coronavirus pandemic many of our classes, programs, and events had to be postponed or cancelled. Just because you cannot leave your house or interact physically with people doesn’t mean... Continue Reading

Postedby Desiree Starr
Date posted07/31/2020


July 2020 Key Magazine
July 2020 Key Magazine

Please click here to access the Virtual Business Exchange event site! Continue Reading

Postedby Monica Ramsey
Date posted06/26/2020


How to Create a Virtual Tour
How to Create a Virtual Tour

The Coronavirus pandemic of 2020 has required that properties quickly pivot their approach to selling their community to prospects. Typically, we’re used to relying on touch points via in-person walk throughs. Now, with social distancing recommendations, we have to rely on property videos... Continue Reading

Postedby Sydney Jamieson
Date posted04/15/2020


April- June 2020 Key Magazine
April- June 2020 Key Magazine

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Postedby Monica Ramsey
Date posted04/6/2020


COVID19 101 - Webinar Recording Now Available
COVID19 101 - Webinar Recording Now Available

ICYMI: Recording of the March 18th, COVID19 101 Webinar - Total Runtime 33 min Presenter: April Lowery, Safety Consultant, The Avitus Group Below the video you can see the results of the operations poll conducted during the call! Download the presentation here! WEBINAR POLL... Continue Reading

Postedby Chip Tatum
Date posted03/18/2020


Do you need Continuing Education Credits?
Do you need Continuing Education Credits?

It is that time of year again for you to report your Continuing Education Credits to the National Apartment Association! If you are a designate of either your NALP, CAMT, CAM or CAPS, you will be receiving your renewal letter from NAA and in order to renew, you need those CECs. This doesn't... Continue Reading

Postedby Desiree Starr
Date posted12/10/2019


Valencia College: Apartment Maintenance Technician
Valencia College: Apartment Maintenance Technician

Text from image on this page includes: Be a jack-of-all-trades and upgrade your pay. The next Apartment Maintenance Technician "AMT" class for Valencia College will begin on January 13th, 2020 at the Valencia College Poinciana Center for Accelerated Training. For more information you can visit... Continue Reading

Postedby Dave Giordano
Date posted11/21/2019


ICYMI: A Look at Lease-A-Palooza
ICYMI: A Look at Lease-A-Palooza

Take a quick Peak-A-BOO! ...Looza... With the gathering of some of the most masterful multifamily marketing minds, this year's LAP was a must-attend event. Take a look at some of the fresh and inventive marketing strategies our LAP attendees learned about, below! Selling the... Continue Reading

Date posted10/17/2019


Fundamentals of Leasing
Fundamentals of Leasing

Fundamentals of Leasing Whether you are brand new to leasing or a seasoned leasing consultant, Desiree Starr’s Fundamentals of Leasing offered great takeaways to add to your leasing toolbox and help you take your leasing game to the next level. Below are 9 key leasing fundamentals you... Continue Reading

Postedby Carina Pfeiffer
Date posted08/15/2019


GOYP Presents, the Back to School Give Back!
GOYP Presents, the Back to School Give Back!

The greater Orlando Young Professionals, AAGO and the AAGO Foundation, in partnership with, Goodwill of Central Florida, City of Life Foundation, Embrace Families and Elevate Orlando want to ensure that students throughout our community have the tools they need to succeed in this upcoming school... Continue Reading

Date posted06/24/2019


Dinner with a side of Discussion
Dinner with a side of Discussion

AAGO's State of the Market dinner meeting was an enormous success, as industry professionals from near and far came together for an evening of flavorful food and captivating conversation. Our knowledgeable panelists gave us a break down of the past, present, and future state of central Florida's... Continue Reading

Postedby Trinity Kutschinski
Date posted05/15/2019


January/March 2019 Key Magazine
January/March 2019 Key Magazine

Continue Reading

Postedby Monica Ramsey
Date posted01/3/2019


5 Ways to Attract More Applicants
5 Ways to Attract More Applicants

By: Robbie Carey As the number of job postings continues to rise, it can be a struggle to find qualified candidates to apply to your open rental housing positions. Check out some tips on how to attract a larger pool of qualified candidates to your posting. Happy recruiting! 1. Remember Your Job... Continue Reading

Date posted11/5/2018


Zuri White: Student Spotlight
Zuri White: Student Spotlight

"Helping families find apartment homes is a most fulfilling job; the intrinsic value resonates for me, as a shelter is something that you need. Maybe with a little less priority and angst, we go through all the same emotions when shopping for a little black dress after a break up, but it is part... Continue Reading

Postedby Desiree Starr
Date posted10/1/2018


Golden Key Awards Spotlight: John Zapata, Service Technician of the Year
Golden Key Awards Spotlight: John Zapata, Service Technician of the Year

In preparation for this year’s Golden Key Awards we are reliving some of the excitement from last year’s big event. For the next several weeks, we are going to highlight some of last year’s Golden Key Nominees and share their stories with you. This week, we sat down with Stacey... Continue Reading

Postedby Amanda White
Date posted10/1/2018


Maintenance Roundtable Recap
Maintenance Roundtable Recap

Maintenance Roundtable Recap By Rhonda Crawford, Regional Maintenance/Training Director, Concord Management Limited On September 19, AAGO hosted the first ever Maintenance Roundtable. We had 14 service team members in attendance to discuss and brainstorm solutions to some of the daily... Continue Reading

Postedby Rhonda Crawford
Date posted09/26/2018


Lease-A-Palooza… the bee’s knees!
Lease-A-Palooza… the bee’s knees!

The premiere leasing and marketing training event of the year is scheduled for September 13th and we hope you will join the industry’s best for this valuable learning opportunity! AAGO’s annual Lease-A-Palooza will be held at the Church Street Ballroom from 10am – 4pm. The theme... Continue Reading

Postedby Amanda White
Date posted08/26/2018


Why APASS?
Why APASS?

Why is APASS Important to You? By Heather Alzate, PRG Real Estate, Vice Chair of Education Advisory Council We work in an industry where every element of our job is constantly changing. We filter through sales, new laws, resident expectations and so much more daily. Some ask, “How... Continue Reading

Postedby Heather Alzate
Date posted08/14/2018


Retaining Talent > Finding it
Retaining Talent > Finding it

The job market is on fire and the economy growing, which makes it difficult to retain top talent. Do you cringe at the thought of losing your top leasing agent or a seasoned property manager with a strong track record for success? The answer most certainly should be, “Yes!” Similar to... Continue Reading

Postedby Amanda White
Date posted08/6/2018


Are you the one?
Are you the one?

Did you miss "Are you the one?" marketing strategy class? Never fear! We have a blog that recaps the class. Click here now Continue Reading

Postedby Carina Pfeiffer
Date posted07/12/2018


Fourth Annual Apartment Industry Job Shadow Day Inspires Foster Youth
Fourth Annual Apartment Industry Job Shadow Day Inspires Foster Youth

For the fourth year in a row, the Apartment Association of Greater Orlando (AAGO) and the AAGO Foundation, Inc. partnered with Goodwill of Central Florida, Community Based Care of Central Florida and the City of Life Foundation to provide a hands-on job shadow experience for central Florida foster... Continue Reading

Postedby Amanda White
Date posted07/11/2018


Some things are inevitable…  
Some things are inevitable…  

There are many things that seem inevitable this time of year in the Sunshine State: It rains in Florida at 3 pm. The temperatures will hit the high 90’s just about every day. The humidity is through the roof. Ice cream becomes its own food group designed to help us cope with the... Continue Reading

Postedby Amanda White
Date posted06/4/2018


Multi Site Manager Roundtable
Multi Site Manager Roundtable

Multi-Site Manager Roundtable Recap By Renae Gates, Dalcor Companies On May 18, AAGO hosted the first ever Multi Site Manager’s Roundtable. We had 22 leaders in attendance to discuss and brainstorm solutions to some of the daily challenges that face them. Led by 6 “team... Continue Reading

Postedby Renae Rodriguez
Date posted05/22/2018


Back to Basics
Back to Basics

Baseball season is now in full swing. The best players in the league trained hard during spring training just to prepare for the challenges of another season. Regardless of how many successful seasons a team has played, each year the athletes take time to get back to the basics during spring... Continue Reading

Postedby Amanda White
Date posted05/1/2018


EPA Section 608 Changes - Effective January 1, 2018
EPA Section 608 Changes - Effective January 1, 2018

"New record keeping requirements for appliances containing 5 to 50 pounds of refrigerant become effective. Technicians must keep records of; the location, date of recovery, and type of refrigerant recovered for each disposed appliance, the quantity of refrigerant by type recovered from disposed... Continue Reading

Postedby Lydia Rodriguez (deleted)
Date posted01/8/2018


Instructor Spotlight- Vann Flippen
Instructor Spotlight- Vann Flippen

AAGO’s world class educational opportunities are made possible by countless volunteer instructors who share their valuable time and talents with students. This month, we sat down with veteran instructor, Vann Flippen from Chadwell Supply, to talk about his experience teaching at AAGO.... Continue Reading

Postedby Amanda White
Date posted12/3/2017


Don’t wait until disaster strikes to develop your plan!
Don’t wait until disaster strikes to develop your plan!

The mass devastation of Hurricane Harvey is still unfolding in Houston and the surrounding areas. The storm has caused unprecedented flooding throughout the region, which is expected to intensify as the rain continues to pour in the coming days. The destruction caused by this storm has impacted... Continue Reading

Postedby Amanda White
Date posted08/30/2017


Advocacy Schmadvocacy
Advocacy Schmadvocacy

Why should you include that $35 anyways? Kimberly Hackett-Maggard, SVP of Operations, Royal American AAGO Immediate Past President With each dues invoice we include a "$35 voluntary advocacy contribution" and it is not uncommon for us to get questions about why a community or supplier partner... Continue Reading

Postedby Kimberly Maggard
Date posted08/29/2017


The Amenity 80% of Renters Desire...
The Amenity 80% of Renters Desire...

In the competitive apartment industry, property management companies must seek out opportunities to provide amenities that align with the desires of today’s renters while still protecting their property and their bottom line. As a result, property managers are implementing smoke-free... Continue Reading

Postedby Mary Mullins
Date posted08/28/2017


Your attitude is your brand
Your attitude is your brand

We work for organizations and commit to selling their mission and the brand. As an employee, we spend a great deal of time learning the values of our company and working to emanate its culture in our day-to-day operations. In the hustle and bustle of everyday life at the office, we often forget... Continue Reading

Postedby Amanda White
Date posted07/25/2017


Apartment Industry Job Shadow Day Seeks to Empower Foster Youth
Apartment Industry Job Shadow Day Seeks to Empower Foster Youth

For the third year in a row, the Apartment Association of Greater Orlando (AAGO) and the AAGO Foundation, Inc. partnered with Goodwill of Central Florida, Community Based Care of Central Florida and the City of Life to provide a hands-on job shadow experience for central Florida foster youth. The... Continue Reading

Postedby Amanda White
Date posted07/25/2017


What is all the hype about AAGO’s Lease-A-Palooza?
What is all the hype about AAGO’s Lease-A-Palooza?

Chances are if you talked to friends in the apartment industry, you’ve heard them rave about AAGO’s annual Lease-A-Palooza event, which is attended by over 100 apartment communities and management companies each year. This fun-filled seminar is jam packed with valuable networking... Continue Reading

Postedby Amanda White
Date posted07/20/2017


Summer Refresher:Advanced Leasing
Summer Refresher:Advanced Leasing

Summer Refresher: Advanced Leasing This is a guest post from Carina Miles. She’s a Market Director with 407apartments, a local ILS that helps connect renters with apartments in Orlando that best fit their lifestyle and budget. Summer months are known to be hot, draining and BUSY in... Continue Reading

Postedby Carina Pfeiffer
Date posted07/17/2017


Turn The Page... Check out the Online Key Magazine
Turn The Page... Check out the Online Key Magazine

The July/August 2017 Key Magazine is now available! Can't wait to receive your Key Magazine in the mail? Check it out online by clicking here! Check it out today! Continue Reading

Postedby Monica Ramsey
Date posted07/1/2017


Tracy’s Successful Telephone Tips, Tricks & Techniques
Tracy’s Successful Telephone Tips, Tricks & Techniques

This is a guest post by Carina Miles, one of your Market Director’s for 407apartments, a local search for apartments in Orlando. This week Tracy Lesse took a break from her role as a Community Director with Matrix Residential to share some of her tried and true telephone tips with leasing... Continue Reading

Postedby Carina Pfeiffer
Date posted05/17/2017


Leasing 101: What You Missed
Leasing 101: What You Missed

Leasing 101: January 31, 2017 If you haven’t taken a class taught by Desiree Starr, you are seriously missing out! This is a guest post by Carina Miles, one of your Market Director’s for 407apartments, a local search for apartments in Orlando. As a class sponsor, I have had the... Continue Reading

Postedby Carina Pfeiffer
Date posted02/10/2017


Fair Housing and Beyond: What You Missed
Fair Housing and Beyond: What You Missed

This is a guest post by Carina Miles, one of your Market Director’s for 407apartments, a local search for apartments in Orlando. Last week, Central Florida apartment industry professionals had the opportunity to take “Fair Housing and Beyond” at AAGO with Doug Chasick, The... Continue Reading

Postedby Carina Pfeiffer
Date posted01/24/2017


Leasing 101 Testimonials
Leasing 101 Testimonials

Our next Leasing 101 class is coming up on Tuesday, January 31st. If you are wondering if your Leasing Professionals would benefit from a day of learning, role playing and skill enhancements, then check out a few testimonials from some previous students: "I learned a lot of new ways to talk... Continue Reading

Postedby Lydia Rodriguez (deleted)
Date posted01/6/2017


Best Practices and Hot TIPS in Leasing and Marketing
Best Practices and Hot TIPS in Leasing and Marketing

AAGO's leasing guru, Desiree Starr, hosted a GoToMeeting Best Leasing Practices Brainstorm, and we loved hearing everyone's marketing and leasing tips from all over Orlando. In case you couldn't make it, here's a summary of some of the tips and tricks we discussed! Show Residents and Prospects... Continue Reading

Postedby Sydney Jamieson
Date posted09/7/2016


Melissa Scaraggi: Student Spotlight
Melissa Scaraggi: Student Spotlight

"AAGO has welcomed me into this industry with the knowledge and education I need to help serve my customers! I started with Zillow in February and was brand new to the industry. If it wasn't for AAGO, I would not be where I am today in my career. I have attended Introduction to the Apartment... Continue Reading

Date posted06/1/2016


Jesse Hamilton: Student Spotlight
Jesse Hamilton: Student Spotlight

My name is Jesse Hamilton, and I am one of the Darren E. Lee scholarship recipients. When I heard about the scholarship via AAGO’s website I was thrilled to learn about this opportunity to acquire more knowledge and progress within the apartment industry. I have been part of the apartment... Continue Reading

Date posted05/9/2016


Felix Velazquez: Student Spotlight
Felix Velazquez: Student Spotlight

"I am thankful to have completed my CAMT (Certified Apartment Maintenance Technician) designation courses at AAGO. These courses, which are based on the ongoing maintenance of apartments, helped grow my career in the property management industry. I recommend the CAMT program to all employees who... Continue Reading

Date posted04/25/2016


Carey Miller: Student Spotlight
Carey Miller: Student Spotlight

“The opportunities for professional development at AAGO are timely, relevant and valuable. Within 6 months, I obtained my CAM and my CAPS designations. And with the APASS monthly membership, my staff and I have attended many other quality classes. The staff at AAGO is in tune with the... Continue Reading

Date posted04/4/2016


Marvin Brown: Student Spotlight
Marvin Brown: Student Spotlight

"Continuing your education should never be taken lightly and it is essential to one’s growth. AAGO is my grad school of the multi-family housing industry. I went to school at Florida State University and majored in residential housing management. I have been in the multi-family industry and... Continue Reading

Date posted04/4/2016


Catherine L. Colon: Student Spotlight
Catherine L. Colon: Student Spotlight

“To educate and empower... This is exactly what I have gained from AAGO. I have taken several courses including: Landlord/Tenant Law, Eat the Frog and Leasing 101. These classes have helped develop my career both professionally and personally. AAGO's education program has been an important... Continue Reading

Date posted04/3/2016


Dave Sanders: Instructor Spotlight
Dave Sanders: Instructor Spotlight

"I enjoy facilitating classes at AAGO because, it is like driving a Lamborghini; awesome class rooms, outstanding staff, and students who are striving to improve their lives and those of the people they serve. It just doesn’t get any better than that for people who enjoy teaching." David... Continue Reading

Date posted03/14/2016


Courtney Gavin
Courtney Gavin

"AAGO has been a tremendous asset to my career in multifamily housing. Ever since we joined AAGO, our network and knowledge has grown beyond our expectations in such a short period of time. I contribute our progress to our educational and committee involvement at AAGO. My objective with our... Continue Reading

Date posted03/7/2016